Position Overview
Under the supervision of Department Management, the Receptionist is responsible for the front office functions of the program. The receptionist will be an extremely organized and motivated individual who is able to communicate effectively with team members, families, and individuals receiving services to ensure operations run smoothly.
Essential Job Functions
 Greet visitors, individuals and staff in a friendly manner.
 Ensure visitors sign in to the visitors log and announce their arrival to the appropriate department and/or team member.
 Answer all incoming calls and provide support as necessary to incoming caller.
 Review all incoming faxes and distribute to appropriate department/individuals.
 Mediate emergency situations to the program according to established policies and procedures, and ensure communications of such situations in a timely fashion.

Duties and Responsibilities
 Adhere to the organizations Code of Ethics
 Always communicate in a respectful manner with all people including the people we support, supervisors, other valued team members, and members of the community
 Complete all required trainings and stay in compliance
 Follow OSHA regulations, including universal precautions
 Maintain the confidentiality of any information relating to individuals and employees of the organization
 Sort incoming mail as necessary
 Other duties as assigned

Minimum Job Qualifications
 High School Diploma
 Experience working in a social services setting preferred
 Excellent telephone skills and proficient Microsoft Office skills
 Demonstrated ability to work autonomously and in a team environment with flexibility, keeping others informed and anticipating needs is essential
 Must be efficient, well organized, and have excellent communication skills
 No convictions for crimes that preclude a person from working with members of a vulnerable population
Physical Demands
 Employee is required to sit, walk and stand for prolonged period of time (at least 8 hours)
 Employee is required to effectively communicate both verbally and in writing
 Employee is required to operate standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
 Employee is required to reach with hands and arms
 Employee is required to bend, stoop, kneel, crouch or stand on a stool as needed
 Employee is required to be able to lift 25 pounds at a time
FREE’s Core Values
All team members are expected to represent the core values of the organization, outlined below, at all times.
Integrity...we expect the conduct of all team members in the FREE network to be rooted in transparency and honesty and to be consistent with our stated values.
Diversity...we believe in the dignity and worth of all people. We strive to foster an appreciation of, and respect for, the differences among all of us that enrich the world.
Responsiveness...we commit to striving to meet to the needs of the people we support, valued team members and the unmet needs of the community.
Quality...we support people to plan, choose, and contribute to their personal outcomes and to live a rewarding life based on their individual choices and preferences.
Stewardship...we recognize our responsibility in managing the resources of the FREE network responsibly, effectively, and efficiently.
Innovation...together, we find creative solutions to take advantage of opportunities and meet challenges while celebrating our collective accomplishments.
Interdependence... we pledge to promote a collaborative environment driven and enabled by a dedicated team of professionals. WE is more powerful than YOU or I.
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