ORGANIZATION SUMMARY
Family Residences and Essential Enterprises, Inc. (FREE) benefits and proudly supports more than 4,000 individuals with intellectual / developmental disabilities, mental illness and traumatic brain injury. It is the mission of FREE to support people of all abilities reach their full potential and thrive in their communities. FREE provides a diverse array of supports and services including: housing; recovery services; transition to work; employment; day, community and family services; respite; crisis services; education and after school support; specialty health services; and advocacy.

POSITION SUMMARY
Under the supervision of the Director of Entitlements, the Collections Specialist will work in collaboration with the housing and accounting team to monitor and address program fees and rental arrears for individuals supported in FREE’s residential programs. The Collections Specialist will assist in implementing agency policies and procedures regarding rent, program fees, arrears and debt strategy.

DUTIES, RESPONSIBILITIES, AND ESSENTIAL FUNCTIONS
• Monitors monthly rental fees and payments for all individuals in residential programs.
• Provides monthly compliance and other reports, as needed, to the housing team.
• Produces monthly customer invoices and statements.
• Tracks payment plans compliance.
• Monitors and reviews the debt strategy for individuals in the residential programs in conjunction with the housing teams and entitlements specialists.
• Establishes tracking systems for all rent arrears and notices.
• Frequently interacts with residents, housing operations support, and other relevant stakeholders regarding rental fee charges and arrears balances.
• Composes, types, and distributes meeting notes, routine correspondence, and reports.
• Ensures that all required documentation (paper and electronic) is completed and processed accurately, completely, and in a timely manner, meeting established quality and compliance thresholds.
• Performs other duties as assigned.

Responsibilities of All FREE Employees
• Always communicates in a respectful manner with all people including the people we support, supervisors, other valued team members, and members of the community.
• Complies fully with FREE’s confidentiality policies by holding in strictest confidence all information pertaining to members, residents, the people we support and their families, clients, providers, contractors, and employees.
• Meets all safety training requirements; adheres to all safety policies and reports any and all unsafe conditions; takes measures to prevent accidents and/or eliminate conditions that pose a safety or health risk.
• Coordinates, supports, attends and participates in all required events/ meetings/ reviews/ committees, including ones outside of standard working hours.
• Meets all job requirements and stays in compliance.
• Adheres to FREE’s standard of ethical behavior as outlined in the Employee Handbook and Code of Conduct as well as applicable laws and regulations.
Please note the above duties, responsibilities, and essential functions are a non-exhaustive list, and may be changed by FREE at any time, with or without notice to the employee.

QUALIFICATIONS
• Education:
o High School Diploma or equivalent required
• Experience:
o Experience working with individuals with disabilities preferred
o Experience in customer statement preparation and/or processing preferred
• Specialized Training, Licenses, Certifications:
o Not required, training will be provided upon hire as needed
• Knowledge, Skills, Competencies, and Abilities:
o Computer literacy required; familiarity with Microsoft Office Suite
o Must be efficient, well organized, and have excellent communication skills; must be able to communicate effectively in writing as appropriate for the needs of the audience.
o Demonstrated ability to work in a team environment with flexibility, keeping others informed and anticipating needs is essential
• Other Requirements:

WORK ENVIRONMENT
This role is performed in-person, in a standard office setting.

PHYSICAL REQUIREMENTS
• Employee is required to sit, walk and stand for prolonged period of time (at least 8 hours).
• Employee is required to effectively communicate both verbally and in writing.
• Employee is required to operate standard office equipment such as computers, phones, photocopiers, fax and filing cabinets.
• Employee is required to reach with hands and arms.
• Employee might be required to lift/move light items.
Notwithstanding the above listed physical requirements of this position, FREE will provide reasonable accommodations to allow employees to perform the essential functions of the position, provided such reasonable accommodations do not cause undue hardship on FREE.
***************************** The Pay Range for this job is $21.63 - $23.56. This range is based on what FREE reasonably believes it will pay an employee as for said position at the time of the posting. Individual compensation will ultimately be determined based on a variety of relevant factors, including, but not limited to, an individual’s experience, qualifications, services provided, geographic location, relevant skills, and other factors permitted under federal, state, and local laws.
FREE is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, gender identity, sexual orientation, national origin, age, disability, genetics, or any other protected characteristic. In addition to federal law requirements, FREE complies with applicable state and local laws governing non-discrimination in employment in all of its locations. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, recall, transfer, leaves of absence, compensation, and training.