Operations Support Director - Housing Services & Opportunities - 40 Hours Flexible

US-NY-Old Bethpage
Job ID
Operational Management


The primary role of the Operations Support Director is to ensure that management team members (Sr. Managers, Managers, Assistant Managers and Shift Leaders), are properly trained within the residence on all operating systems, so that they can ensure the needs of the people supported in their respective programs are met. These needs include, but are not limited to, ensuring their rights are both promoted and respected, supporting their health and safety and working with them to identify and realize their personal outcomes. The Operations Support Director is responsible for the overall management training within the residential facilities to ensure efficient and effective utilization of all resources and consistency with the policies and procedures of F.R.E.E.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.


  • Train and provide supervision and guidance to the Residential Sr. Managers, Managers, Assistant Managers and Shift Leaders through side by side training and support meetings
  • Address performance issues through direct contact with the Operations Director for that management team
  • Ensure that the rights, health, safety and personal outcomes of the people living in the residence are supported at all times
  • Review requisite documentation , including goals, service documentation, medical, financial etc., for all residences within scope, for accuracy, thoroughness and timely filing in a manner in accordance with New York State, Federal and Agency policy
  • Accurately and positively communicate agency philosophy, administrative decisions, etc. to all team members in a timely and professional manner
  • Ensure completion of evaluation of performance after each training session, in all programs within scope, in accordance with Agency policy
  • Review and submit billing as required
  • Ensure and monitor that all team members obtain/maintain requisite certifications and trainings in accordance with New York State Regulations and Agency policy
  • Ensure follow through on all recommendations and plans of action resulting from internal audits and external surveys in accordance with New York State regulations and Agency Policies
  • Fill in for Operation Directors during vacancies and when shifts cannot be covered.
  • On Call Responsibilities


  • Bachelor’s Degree preferred with a minimum of two years’ experience working with persons with developmental disabilities and/or mental illness or High School Diploma with a minimum of five years of professional management experience with a minimum of two years’ experience working with persons with developmental disabilities and/or mental illness
  • If the candidate selected holds a High School diploma they must receive a written recommendation of consideration from the hiring manager and have worked at FREE for a minimum of five years in a management capacity and in good standing
  • Demonstrated competency in all state, local, federal regulations and agency policies relevant to the operation of all certified/uncertified agency locations
  • Valid driver’s license and meets the criteria to be a valid agency driver


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